I Was Recently Hacked & Spammed On my MacBook Air I thought Impossible

I Was Recently Hacked & Spammed

On my MacBook Air I thought Impossible

 

Yesterday, in what I thought was an innocent Adobe Flash update turned out to be some pretty pesky malware that wreaked havoc with my MacBook Air until I took it to the Genius Bar at a local Apple Store.

 

Just a word to the wise. Be very careful what you upload or even update and be especially careful to look at your address bar before you open anything. This I forgot to do and it really messed up my day.

 

Below in red is just one of the websites that kept popping up and wouldn't allow me to open anything unless I first opted to open it and begin a so called cleansing of my computer.

 

This I obviously refused to do. But within moments up popped another unrelated chat line from what I thought was Apple. The chatter informed me that I had been spammed and that I needed to talk to a technician who would be phoning me immediately. How they ever got my phone number I do not know.

 

Below is the address to the so called Apple support site I mentioned above. It is not active but if it or anything that doesn't look like the links at the bottom of this post below should ever pop up on your computer please don't open it unless you have a free day to spend at the Apple store.

 

http://techbysupport.com/apple-support-a.html

 

The so called phone technician spoke with an Indian accent and told me that I had to download some software to protect my computer and information. He then started asking me some pretty sensitive questions. 

 

I immediately smelled a rat and at the same time looked at the address bar and noticed that it was phony, told him he was a scammer and hung up. But that didn't keep the malware from totally infecting my laptop so much so that I couldn't open or do anything without all the pop ups interfering and blocking me almost every time.

 

I took it to the genius bar at my local Apple store and the real Apple tech informed me that this was a very pervasive and infectious scam and lots of folks had been impacted by it. He then asked me if I had given any info at all and I said no. Thank God. Had I given him any personal info that could have been disastrous. 

 

He also informed me that Apple NEVER, NEVER, NEVER calls anyone. So if you ever do receive an unsolicited phone call from Apple that you didn't initiate hang up. Also if you don't see http://www.apple.com or https://support.apple.com that starts out with a green Apple.com in the address bar as shown in the photo above and a locked lock icon in front of it by all means don't open it. It's a scam.

Why To Choose Us?

John DL Arenden, Broker 

TAG Real Estate Sales & Investments

TAG (The Arendsen Group) Real Estate Sales & Investments is a full service, one-stop, turnkey, family owned and operated real estate brokerage, General Contractor, Manufactured Home Contractor, Developer, Investor, Property Manager, Interior Design, Engineering, architectural, Landscape design, Expert Witness, Consulting, Curative Title and Troubleshooting company with over 100 years of combined experience in the San Diego real estate sales, construction, design & development arena.

 

 

 

 

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Comment balloon 88 commentsJohn DL Arendsen • October 13 2016 12:13PM

Comments

Good sharing here thank you. I had a website freeze me from leaving one day and then start warning me out loud and instructing me what to do and would not allow me otherwise. I immediately did a control-alternate-delete, the task bar came up, chose the intruder, and closed it down. It felt like an old Star Trek episode where I had to break away from an orbit or a tractor beam....lol

Posted by Richie Alan Naggar, agent & author (people first...then business Ran Right Realty ) about 2 years ago

John,

Thanks for sharing your experience.  There are a lot of mischievious creatures out there.  I had one come up after looking up something, and they offered support.  Prior to doing anything, I called Apple and they told us to just delete the whole thing.  It was someone attempting to make $$$.    You may want to check if your email account has been compromised on havebeen pwned.  I learned this from AR member Jeff Pearl.  This was started by a Microsoft exec in charge of security.  Thanks to all the hacking that happened on Linked In, Yahoo, Dropbox, Adobe, etc, email addresses have been compromised.  In our case we have been deluged with all types of spam from porn to sales offers from many countries as our email addresses were sold.  We averaged over 156 spam emails which Ron checked daily to make sure that something valid did not end up in spam.  We have new emails, have changed passwords, and unsubscribed to a bunch of old sites...It has been a Herculean labor to say the least.  A

Posted by Ron and Alexandra Seigel, Luxury Real Estate Branding, Marketing & Strategy (Napa Consultants) about 2 years ago

AwSo my friend John John DL Arendsen even Apple isn't immune. I always check the address bar and I report phishing emails EVERY DAY. We all need to be pro-active on this.

Bill Roberts

Posted by Bill Roberts, "Baby Boomer" Retirement Planner (Brooks and Dunphy Real Estate) about 2 years ago

Wow! Well I'm obviously not as much of a techie as you are Richie Alan Naggar and my computer definitely didn't start talking to me. All I could think to do was get my ars to the nearest genius and let them handle it. Afterall that's why I pay for the One-to-one. LOL! Big thanks for sharing that.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Geeze laweeze Ron and Alexandra Seigel what a horrid experience. So far I've never been down that dreadful road. Thanks for the heads up on  havebeen pwned. Never knew that even existed. I will surely jump on that right after I hit the send button. Thanks for sharing that experience.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Timely and important information shared, John DL Arendsen  ... sorry you had to go through the experience.  But very glad you shared it with us to "live and learn" ...

 

 

                                                    CONGRATULATIONS!

                                            FEATURED IN BANANATUDE!

                                                           WELL DONE!

 

Gene

Posted by Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi, 708.921.6331 - 40+ yrs experience (NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656) about 2 years ago

I just followed Up on Ron and Alexandra Seigel's advice and logged onto Have I been pwned. So glad I did. Found out my biz email had been hacked once but my personal one was safe. Highly recommend this to anyone/everyone. Big thanks "A".

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Big thanks Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi so glad you're passing it along. Folks need to know about this ASAP.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Got that right Bill Roberts . BTW Jeff Dowler are planning our winter meetup. Can't believe time is flying by so quickly.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

It's a good thing you caught what was happening before it was too late.

Posted by Chris Ann Cleland, Associate Broker, Bristow, VA (Long and Foster REALTORS®, Gainesville, VA) about 2 years ago

Boy, you got that right Chris Ann Cleland Just wonder how many poor gullible souls that got hoodwinked by these scammers.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

John- it would seem that bugs and slugs are everywhere in cyberville. Larry is currently working on a friend's computer, and this week he salvaged mine. Glad you got it taken care of. 

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) about 2 years ago

There's got to be a place in hell for some of those tech devils.  The frightening thing is we don't know where on the globe many of them are coming from.

Posted by Myrl Jeffcoat, Greater Sacramento Real Estate Agent (GreatWest Realty) about 2 years ago

CONGRATULATIONS John, on having this blog FEATURED in the Old Farts Club group!    

Posted by Myrl Jeffcoat, Greater Sacramento Real Estate Agent (GreatWest Realty) about 2 years ago

Wow it just never ends and I'm sure we all highly doubt it ever will. I am so glad you wrote this post (sorry you had the issues thou).  We all need to be ever vigilant in making sure where things are coming from. I will share this with my husband as he's our techie guy on the team.

Posted by Anna Banana Kruchten CRB, CRS 602-380-4886, Arizona's Top Banana! (Phoenix Property Shoppe) about 2 years ago

Hi John

What a major pain. I think no matter how careful you are things can still happen with malware as there is new stuff all the time. My tech guy says the software designed to help protect must constantly be updated because of all the changes. Problem is you don't always even know that malware has been introduced.

Jeff

 

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) about 2 years ago

If you give control of your computer to the scam artist on the other end of the phone... it doesn't matter whether you have a Mac Air, PC or a Tianhe-2 Supercomputer... you will be hacked.

There is nobody, and there is no website that is "checking" your computer to find problems.  Period.

If you haven't personally found them, and personally hired them... do not give them control of your computer.

(you'd think this would just be common sense, but apparently it's not... as many have fallen for it... they are convincing!)

Posted by Alan May, Helping you find your way home. (Coldwell Banker Residential) about 2 years ago

The faked Adobe is problematic. It attacked PC predominantly.  The Window 10 tends not wanting you to turn off when update and turn off acts up. It seems to do update very routinely preventing one from going to places....

 

Posted by Sam Shueh, mba, cdpe, reopro, pe ( (408) 425-1601) about 2 years ago

I have an advantage-my son is IT programmer at Adobe.  If I want to update or new software he will take care of that role.

Posted by Sam Shueh, mba, cdpe, reopro, pe ( (408) 425-1601) about 2 years ago

One thing I take very seriously is protecting my computers. To the point that they remain unshared, used by anyone other than me, same goes wtih my iPhone. Not to say that's what happened to you. But there's features in your Mac, that out the box, if left alone would protect a bit deeper. Adobe Flash has been a backdoor/headache for a while not in terms of usability but in terms of what doors it opens on any computer not just PCs. If not patched at every update it wrecks havoc.

Lesson learned some years ago, I now make any browser I use, Flash free by default. Any time I have an update my non-Apple branded software. I kindly bypass any popup asking me to, and head straight to the actual software site to do it.

 

I'm glad optimally Apple was able to help out, they do come through in a pinch and you're not forced to call several companies, that want you to purchase their warranty to help first. It's one of the reasons I am now PC free and run Windows through a VM on my Mac, and have anti-virus/malware turned on, on that Mac, since it's now more susceptible. Use Firefox or Safari if you're not on your Mac, I know everyone loves Chrome, but both the browsers mentioned block anything that has a Flash tie, and prompts you to "allow" or brings up a page warning you it's a bad site, making you have to "add an exception" to open it after delivering the warning.

 

Good luck in the future, great article.

Posted by Tamara Liggins, Bringing Buyers & Sellers to Homes! (Keller Williams Realty, Saint Louis Call Me today at 314.677.6104) about 2 years ago

This is why I employ an IT company

Posted by Jeanne Gregory, The most important home I sell is YOURS! (RE/MAX Southwest) about 2 years ago

John I'm glad you didn't let it go too far.   I rarely hear of problems like this affecting Apple products.  My computers runs Windows and there have been many virus-related issues over the years.

Posted by Hawaii homes (Century 21 iProperties Hawaii) about 2 years ago

John, I got a call from a guy with a thick accent the other day saying "I'm from Microsoft and I'm here to help you!"

I told him I was a senior citizen and I don't have a computer because I'm old. He didn't have a script for that one!  He freaked and hung up.

Posted by Patricia Kennedy, Home in the Capital (RLAH Real Estate) about 2 years ago

Good to know. I once received a phone call while working on my computer from a person in India who said they could see I was having a problem, that they worked with Microsoft and could help. It is creepy when this happens! Thankfully, I knew that something was not right and got off the call fast.

Posted by Janice Hope Zaltman Realtor,LEED AP (United Realty Group) about 2 years ago

John DL Arendsen - wow! I thought APPLE is invincible! Looks like hackers find their way anywhere!

Posted by Praful Thakkar, Andover, MA: Andover Luxury Homes For Sale (LAER Realty Partners) about 2 years ago

I was already thinking there must be a scam in here before I read it because APPLE doesn't have the flaws of WIndows when it comes to virus issues. 

Posted by Florida Tolbert Team Keller Williams Advantage, Keller Williams Land Division Specialist (Keller Williams Advantage III Realty in Lake Nona) about 2 years ago

Hackers get in because we unknowingly allow them to get in. I have had mac computers since 2006.  The hackers didn't mess with macs because there are many more PCs. Now they use URLs to have you download their bots. 

I keep all my files on USBs and if there is a problem with my Mac I wipe the hard drive and reload the OS. 

Posted by Sheri Sperry - MCNE®, (928) 274-7355 ~ YOUR Solutions REALTOR® (Coldwell Banker Residential Brokerage) about 2 years ago

I am surprised that you got hacked on a Mac - I shared this with my buyer agent who has a MAC and swears by it

Posted by Lise Howe, Assoc. Broker and Attorney Licensed in DC, MD, VA, (Keller Williams Capital Properties) about 2 years ago

Good morning John. What a bummer. I have spent days trying to get back on level ground after upgrading my operating system for my MacBook Air. Never do that either.

Posted by Sheila Anderson, The Real Estate Whisperer Who Listens 732-715-1133 (Referral Group Incorporated) about 2 years ago

Hadn't experienced that on my Mac but anything is possible in cyber warfare.

Posted by Joe Pryor, REALTOR® - Oklahoma Investment Properties (The Virtual Real Estate Team) about 2 years ago

It is best to hire a professional when it comes to technology or one will get lost or lose data.

Posted by Harry F. D'Elia, Investor , Mentor, GRI, Radio, CIPS, REOs, ABR (Real Estate and Beyond, LLC) about 2 years ago

Thanks for sharing!!!

If you ever do receive an unsolicited phone call from Apple that you didn't initiate hang up. Also if you don't see http://www.apple.com or https://support.apple.com that starts out with a green Apple.com in the address bar as shown in the photo above and a locked lock icon in front of it by all means don't open it. It's a scam.

Posted by Sham Reddy, CRS (H E R Realty, Dayton, OH) about 2 years ago

I've got my suspicions Myrl Jeffcoat BTW, thanks for featuring this post on the Old Farts Club.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Make's two of us Kathy Streib If we had as many Larry's as we do gas stations there'd be no cyber warfare to worry about.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Bad guys everywhere Anna Banana Kruchten You're lucky you have a techie very near and dear to you. Of course the local APPL store is only a 10 minute drive from my home and I've used them a bunch over the years.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Add to all that Jeff Dowler the fact that it's becoming increasingly more sophisticated and contorted. These bad guys are working more like organized crime every day. They can certainly out smart the average person using a computer on a daily basis.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Not to sure "common sensen" or the lack thereof necessarily applies to this situation. Criminals are criminals because they know how to take advantage of the unwary Alan May. Happens everyday. If it was as easy as using "common sense" there'd be very little crime. 

Folks wih a good information and knowledge base develop common sense. Or should. But if you're just an average Joe and not a cyber sophisticate without an innate sense or educated understanding no amount of common sense will help in my humble opinion. 

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

You're one of the fortunate few Sam Shueh Not everyone has a son working for Adobe. Thus we must figure it out through the school of hard knocks.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Thanks for the great info Tamara Liggins I tend to use Safari about 90% of the time. The only time I use Chrome is for watching online TV programming. Come to think of it I think that's what I was using when I got hacked. I got a Adobe Flash update pop up and the rest was history.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

The APPL store is my IT company Jeanne Gregory No matter where I am I can always find a store and a genius bar. Or I can go on a chat line or use my phone for customer support.

In all the years I've owned APPL products I've never had a problem getting support from them no matter where I am. I've been to the APPL store in Newport Beach, Palm Desert, Boston, and of course my own backyard, Carlsbad and they've always resolved any issues. Geeze Laweeze, I'm starting to sound like an advertisement. But it's good that you have a good IT company. That's the imorttant thing.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

That was a first for me as well Hawaii homes BTW, love the pic of DH. Makes me want to be there right now. But then I'm sure that's why you have it up. Right?

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Ha! Patricia Kennedy That's a good one. However, in my case it wouldn't be a lie because I are one. LOL!

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Boy, and we let them do so much of our offshore tech support Janice Hope Zaltman LEED AP I've always been very dubious about dealing with these offshore tech support people. Especially when it's my bank or when making hotel reservations and giving CC #'s, etc.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

No hiding from them anymore no matter what your choice of weapons are Praful Thakkar I used to think the same thing until I learned that the FED hired a hacker to break into a terrorist's cell phone. But then I wasn't so unhappy about that.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

So I thought Florida Tolbert Team of Keller Williams Realty Port St Lucie, FL 

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Thought that the apple/mac was the place hackers could not go?

Posted by David Alan Baker Laveen & South Phoenix Realtor, Your local Expert (Keller Williams Realty Phoenix) about 2 years ago

OK if I contact you Sheri Sperry - MCNE should I not be able to get an apmt with an APPL store? LOL!

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Me too Lise Howe First time ever ans I've been using APPL products since the first Lisa was relaased in the 80's

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

What were you upgrading to Sheila Anderson ? I've been considering an upgrade. What should I be looking out for.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Great Post! I re-blogged  because lots of people dont know this! thank you

Posted by Debra Leisek ( Bay Realty,Inc Homer Alaska) about 2 years ago

Warfar is spot on Joe Pryor It's getting pretty scary out there nowadays.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Don't think you need to hire an expert just to do an upgrade Harry F. D'Elia At least I hope not. You just need to be very careful and always look at the address bar before you open anything. 

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

So, so sorry you went through this, but it sounds as if everything is under control now. Thanks for sharing, though, because it may well help someone else. one day.

Posted by Susan Haughton, Susan & Mindy Team...Honesty. Integrity. Results. (Long and Foster REALTORS (703) 470-4545) about 2 years ago

Hi, John!  I included this post in today's Last Week's Favorites on ActiveRain.  Thanks for writing it, and I hope you enjoy the rest of your weekend!

Posted by Patricia Kennedy, Home in the Capital (RLAH Real Estate) about 2 years ago

My pleasure Sham Reddy 

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Apparently not the case anymore David Baker Laveen Realtor & South Phoenix Realtor 

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

More than welcome Debra Leisek and thanks for the reblog and for sharing. It's important for folks to know about this. Especially if they're under the illusion that APPL is impervious to this.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

I sure hope so Susan Haughton and do feel free to pass this along to others.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Big thanks Patricia Kennedy By all means do feel free to share with anyone. This is very imortant with all the cyber crime enveloping us from some not to nice people from around the  World.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Everything is skeptical these days, "click here", download this.  I'm afraid to open emails anymore.  Thank you for sharing.

Posted by Shannon Paris, working with home buyers and sellers in #WNC (United Real Estate Ashevile) about 2 years ago

Shannon Paris My wife is a little smarter than I. If she doesn't recognize it she doesn't open it and she gets a few hundred emails a day from all over the USA. Almost a full time job just hitting the delete button but she has to sift through them all because many if not most are legit.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

The most common thread that I noticed in the comments is homework. Especially with everyone believing Macs are invincible. They are not, nothing are as thieves get wiser and know we don't know how to protect ourselves. Virus and malware is two different things. Malware can go through any computer if you turn off safeguards every computer has them on by default no matter the OS but through out course of clicking and pointing and accepting we ultimately undo them unless we are willing to take the time to learn them

Posted by Tamara Liggins, Bringing Buyers & Sellers to Homes! (Keller Williams Realty, Saint Louis Call Me today at 314.677.6104) about 2 years ago

Boy oh boy Tamara Liggins Just when you think youre on top of it you find out you're still at the bottom trying to dig your way out. So many unwary folks are just sitting ducks including moi.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Thanks for the heads up on this, no one is immune.

Posted by Michelle Carr-Crowe Just Call 408-252-8900 Top 1%!, Family Helping Families Buy & Sell Homes 40+ Years (Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty) about 2 years ago

Boy you've got that right Michelle Carr-Crowe-Selling Silicon Valley Homes in Top Schools San Jose, Cupertino, Saratoga, Palo Alto-Just Call 408-252-8900 Not anymore.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

I am sorry to hear of this but have come to realize its all possible to anyone with any system. 

Posted by Brian Rugg, Sun City TX Real Estate - Georgetown, TX Real Est (Rugg Realty LLC Sun City Texas 512-966-3200) about 2 years ago

Thanks for the heads up.  It is unfortunate that you had to deal with this scammer.

Posted by Joan Whitebook, Consumer Focused Real Estate Services (BHG The Masiello Group) about 2 years ago

Got that right Brian Rugg The crooks are getting better and better everyday. It's hard to stay ahead of them for sure.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

It did take me a few hours to deal with Joan Whitebook but it could have been a lot worse had I given up any personal or sensitive info.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Thanks for sharing this. Unfortunately, it's not that hard to wriggle into our emails with viruses - I've almost clicked a few things that looked real but so far have managed to stop before I officially clicked. These reminders are great!

Posted by Kat Palmiotti, The House Kat (Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com) almost 2 years ago

Thanks for sharing. This is unfortunate and happens to the best of us. Nothing is "Virus" proof.  I realized that myself some time ago.  Great to remind everyone.  Sometimes we get relaxed about it and need a reminder to be on the look out.

Posted by Stella Barbour, Principal Broker, Serving Virginia and Maryland (NoVa Brokers LLC) almost 2 years ago

Glad you got it under control! I have several friends who are Mac users, a couple who switched over solely because "Macs don't get viruses or malware". One of them has suffered the ignominy of being infected already and has repented his earlier stance. The other one is still on the hit list and it's only a matter of time before his number comes up!

Posted by Pat & Wayne Harriman, Broker/Owners, Wallingford CT Real Estate (Harriman Real Estate, LLC (203) 672-4499) almost 2 years ago

You were much smarter than me Kat Palmiotti and saved yourself some time, inconvenience and possibly $$$$.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) almost 2 years ago

That's a fact Stella Barbour and that's exactly what it was with me. I was just too relaxed and took far to much for granted when I hit that open tab for an up date on my Adobe flash drive which the techie at the APPL store told me I really didn't even need.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) almost 2 years ago

So true Pat & Wayne Harriman I'm still an ardent believer and remain forever, loyal having been both a Windows and APPL customer for years each. In the short run APPL has a handle on this and they always try to stay a step ahead of the bad guys. But sometimes as it anything a few manage to figure out how to slip through the cracks.

BTW, on another note do you by chance happen to have a relative by the name of John Harriman that lives in Laguna Beach? He's a very good friend of mine and I don't see too many Harrimans cross my radar scope.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) almost 2 years ago

Thanks for sharing!  Similar thing happened to me several years ago with a supposed Microsoft representative.  It was nothing short of a nightmare

Posted by Terry McCarley, REALTOR, SRES, CDPE - Cape Coral, FL (REMAX Realty Team - Cape Coral FL) almost 2 years ago

Great advice!  I hate these scammers - they are evil people!

Posted by Melissa Brown, Realtor - South Charlotte NC Homes for Sale (Helen Adams Realty) almost 2 years ago

Sorry this happened to you! The reason most people think Apple products are "invincible" to malware is Market Share. The bad guys that make viruses make them for one purpose; profit. They steal information or scam people directly. If someone is going to write the code for a virus to make money, they are going to write it for the largest target. More people use PCs, so it makes the most sense to write viruses for that market. It has nothing to do with how "good" Apple is at securing their Operating Systems. Same thing goes for iPhone vs. Android. There aren't a lot of viruses for iPhones because around 85% of cell phone users worldwide are using Androids. The "bad guys" don't want to waste their time on such a small target like the iPhone. 

 

We have a 24/7 Maintenance Plan that provides "all you can eat" remote support and virus removal from West Texas Geeks that will never be outsourced. If you get a pop up or fishy phone call, you call us, we remote in and sort out truth from scam, can remotely remove viruses, and much more. Check out my profile for more information. 

Posted by Jon Benton, Computer Repair and Services (SuperGeeks Lubbock) almost 2 years ago

It certainly could have been for me as well had I not stopped when I did and get my fanny fast to the genius bar Terry McCarley 

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) almost 2 years ago

Evil and malicious as can be Melissa Brown Pretty scary what these preditors can do nowadays.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) almost 2 years ago

I'll be happy to follow you @joe benton. But I see you're kinda new to AR and I can't even tag you yet. So I'll just observe for a bit. Presently, however, I do have an Appl store and genius bar just 10 minutes away and they've always been able to help me with any issues.

Good luck and welcome to AR. I'd like to read some posts of yours on the subject on this platform I think a lot of mebers would reallyappreciate any/all credible and worthwhile information, knowledge and advice.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) almost 2 years ago

Every once in a while a 'noisy boing sound" warning about this or that and the only way to get rid of it is to just shut the computer down. A friend of mine who is very computer savvy showed me this. Sounds almost like the first note on a "civil defense" siren (us older realtors would remember when we had to get under our desks back in the 50s.

Posted by Theresa Akin (CORPUS CHRISTI REALTY GROUP) almost 2 years ago

Got that right Theresa Akin We ole timers do remember those days all to well.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) almost 2 years ago

What a nightmare to deal with. Good thing you got help right away.

Posted by Georgie Hunter R(S) 58089, Maui Real Estate sales and lifestyle info (Hawai'i Life Real Estate Brokers) almost 2 years ago

It really sucks when something like this happens! So glad you were able to catch it!

Posted by Bernadine Hunter, SFR, ACRE, "Finding Solution to Your Real Estate Needs" (Keller Williams Greater Columbus Realty) almost 2 years ago

Yikes! The scammers are getting worse and worse, and can ensnare even the most savvy.

Posted by Janelle Ancillotti, HSR Certified Home Stager, Syracuse, NY (Seneca Home Staging) almost 2 years ago

The APPL store and their genius bar have always pulled through for me. Even going to their online customre service and chat line has been a breeze. Thanks for stopping by Georgie Hunter R(S) 

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) almost 2 years ago

It really does suck bigtime Bernadine Hunter, SFR, ACRE 

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) almost 2 years ago

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