Lifetime Marriott Premium Platinum Elite
Member & Very Disappointed.
We've been loyal and lifetime guests and owners of the Marriott travel experience since the 60's and must say I'm growing increasingly more disappointed. In fact we always go out of our way be it whence driveing or by air travel to seek out Marriott properties of some sort as we've always felt at home and comfortable.
As many if not all of you know Marriott is an International brand with properties ranging from category 2 Springhill Suites, Fairfield Inns, Courtyard, Residence Inns to 8 star Marriott Hotels, JW Marriott, Renaissance, The Ritz and the growing Autograph Collection of boutique hotels and inns Worldwide.
We've been staying at some of the least expensive to finest Marriott properties on the planet depending on the nature of our travel be it biz or plez.
We've purchased and still own some of their timeshare properties and for decades have thoroughly enjoyed the Marriott experience. So much so that we even purchased stock in their company thinking like other stock investments we've made over the years that we should invest in what we consume, enjoy and believe in.
But that's all starting to change now. I guess like anything else the only thing you can really count on in life is change. But you do hope that the change will be uplifting, fulfilling and forward moving.
Adjacent to our so called executive suite was the service tech break room and linen station. We were not informed about this before accepting our room. Had we been we would have sooner accepted a standard room without hesitation.
It was noisy all night long with doors banging and people talking loudly and laughing. I realize employees have a right to engage with one another whence on their breaks. But not at the guests expense.
The folks at the check in counter should have given us some advance notice as they have in the past by always informing us that a particular room was next to an elevator, ice machine, storage room, utility rooms, etc. But not a word.
We awoke abruptly before 7am with the noise of the maids trying to enter our room. Luckily we had the safety latch engaged or they would have walked right in.
They usually at least knock on the door before trying to enter. But not in this case. I almost had the feeling they were surprised to see someone in this suite and probably use it for additional comfort during their breaks.
When we went to breakfast there were two push carts right outside our door that we had to literally navigate around. This was definitely not what we expected to see and/or experience.
That stated I'm beginning to see and experience things I
never have in all the decades I've been a member of this
family of fine resorts and properties.
I'm noticing a huge lack of quality in the way they maintain and run their properties nowadays and it's not just a couple of properties its almost pandemic with them. Especially in some of their so called catagory 5 and above properties.
We're noticing very dated, worn out and uncomfortable furnishings, musty, matted, dirty and very ugly carpeting and window coverings, very old and slow elevators and broken down recreation amenities and fitness equipment almost everywhere we go.
As Lifetime Premium Platinum members we generally get upgraded to suites albeit we're not the type to expect it and never demand it and are very appreciative when we get them. But this one was just totally unacceptable. Please define an upgrade.
Fortunately we don't
request nor do we need
accommodations at this
station in our lives.
However, when you do
receive them by default
you would expect to get
the full Monte wouldn't
This executive suite is supposed to be ADA compliant but is anything but. I'm not quite sure what they had in mind when they categorized this as ADA compliant.
When we opened the door the first thing across from us was the bath. However, as you can see my petite 5'4" wife was almost touching each side of the door with her narrow little shoulders and I almost had to stand sideways to enter. LOL!
This doorway was only 24 inches
wide at best. Hardly wide
enough for a wheelchair and
certainly not the ADA required
36 inch width. But the
story gets worse.
Upon entering the bathroom
this is what greeted us. Now
tell me how could
my 94 year old wheelchair
confined Mother possibly
navigate this commode?
Oh, and BTW where's
the lower grab bar for
those who choose to use
the bathtub instead of the
shower albeit a bathtub
in a hotel room would
probably not even be on
my bucket list personally. But for those who may need
to use one how would you pull yourself up to the one on the right?
I'm not a lawsuit happy kinda nut that goes around looking for people and things to sue. But I do know that there are folks that have made quite a nice living going around finding ADA compliant deficiencies to turn into lawsuits. Perhaps it's time to get your act back together MARRIOTT!!??
I know its incumbent for many of us to travel in our various professions. It's expensive, time consuming, often arduous and not always fun being away from your home and family.
There are also those times when you really look forward to a nice resort or luxury stay and are willing to pay top dollar for it. But when you have to do it you would hope to get what you pay for.
Lastly, I do wish to add that in no way does any of this reflect negatively on any of the very fine Marriott Staff or employees. Janis and I have always found them to be at the top of the list and always give them an "A+" for their dedicated and consistent customer service, courtesy and respect they so relentlessly afford their guests.
Thanks for indulging me in my morning rant. Make it a great day!!