Lifetime Marriott Premium Platinum Elite Member & Very Disappointed.


Lifetime Marriott Premium Platinum Elite

Member & Very Disappointed.

 

We've been loyal and lifetime guests and owners of the Marriott travel experience since the 60's and must say I'm growing increasingly more disappointed. In fact we always go out of our way be it whence driveing or by air travel to seek out Marriott properties of some sort as we've always felt at home  and comfortable.

 

As many if not all of you know Marriott is an International brand with properties ranging from category 2 Springhill Suites, Fairfield Inns, Courtyard, Residence Inns to 8 star Marriott Hotels, JW Marriott, Renaissance, The Ritz and the growing Autograph Collection of boutique hotels and inns Worldwide. 

 

We've been staying at some of the least expensive to finest Marriott properties on the planet depending on the nature of our travel be it biz or plez.

 

We've purchased and still own some of their timeshare properties and for decades have thoroughly enjoyed the Marriott experience. So much so that we even purchased stock in their company thinking like other stock investments we've made over the years that we should invest in what we consume, enjoy and believe in.

 

But that's all starting to change now. I guess like anything else the only thing you can really count on in life is change. But you do hope that the change will be uplifting, fulfilling and forward moving.

 

Adjacent to our so called executive suite was the service tech break room and linen station. We were not informed about this before accepting our room. Had we been we would have sooner accepted a standard room without hesitation.

 

It was noisy all night long with doors banging and people talking loudly and laughing. I realize employees have a right to engage with one another whence on their breaks. But not at the guests expense.

 

The folks at the check in counter should have given us some advance notice as they have in the past by always informing us that a particular room was next to an elevator, ice machine, storage room, utility rooms, etc. But not a word.

 

We awoke abruptly before 7am with the noise of the maids trying to enter our room. Luckily we had the safety latch engaged or they would have walked right in.

 

They usually at least knock on the door before trying to enter. But not in this case. I almost had the feeling they were surprised to see someone in this suite and probably use it for additional comfort during their breaks. 

 

When we went to breakfast there were two push carts right outside our door that we had to literally navigate around. This was definitely not what we expected to see  and/or experience. 

 

That stated I'm beginning to see and experience things I

never have in all the decades I've been a member of this

family of fine resorts and properties.

 

I'm noticing a huge lack of quality in the way they maintain and run their properties nowadays and it's not just a couple of properties its almost pandemic with them. Especially in some of their so called catagory 5 and above properties.

 

We're noticing very dated, worn out and uncomfortable furnishings, musty, matted, dirty and very ugly carpeting and window coverings, very old and slow elevators and broken down recreation amenities and fitness equipment almost everywhere we go.

 

As Lifetime Premium Platinum members we generally get upgraded to suites albeit we're not the type to expect it and never demand it and are very appreciative when we get them. But this one was just totally unacceptable. Please define an upgrade.

 

 

 

 Fortunately we don't

request nor do we need

ADA compliant

accommodations at this

station in our lives. 

However, when you do

receive them by default

you would expect to get

the full Monte wouldn't

you?

 

  

This executive suite is supposed to be ADA compliant but is anything but. I'm not quite sure what they had in mind when they categorized this as ADA compliant. 

 

When we opened the door the first thing across from us was the bath. However, as you can see my petite 5'4" wife was almost touching each side of the door with her narrow little shoulders and I almost had to stand sideways to enter. LOL!

 

This doorway was only 24 inches

wide at best. Hardly wide

enough for a wheelchair and

certainly not the ADA required

36 inch width. But the

story gets worse. 

 

 

 

 

 

 

 

 

 

Upon entering the bathroom

this is what greeted us. Now

tell me how could

my 94 year old wheelchair

confined Mother possibly

navigate this commode?

 

 

 

 

 

 

 

Oh, and BTW where's

the lower grab bar for

those who choose to use

the bathtub instead of the

shower albeit a bathtub

in a hotel room would

probably not even be on

my bucket list personally. But for those who may need

to use one how would you pull yourself up to the one on the right?

 

I'm not a lawsuit happy kinda nut that goes around looking for people and things to sue. But I do know that there are folks that have made quite a nice living going around finding ADA compliant deficiencies to turn into lawsuits. Perhaps it's time to get your act back together MARRIOTT!!?? 

 

I know its incumbent for many of us to travel in our various professions. It's expensive, time consuming, often arduous and not always fun being away from your home and family.

 

There are also those times when you really look forward to a nice resort or luxury stay and are willing to pay top dollar for it. But when you have to do it you would hope to get what you pay for.  

 

Lastly, I do wish to add that in no way does any of this reflect negatively on any of the very fine Marriott Staff or employees. Janis and I have always found them to be at the top of the list and always give them an "A+" for their dedicated and consistent customer service, courtesy and respect they so relentlessly afford their guests.

 

Thanks for indulging me in my morning rant. Make it a great day!!

 

 

Why To Choose Us?

John DL Arenden, Broker 

TAG Real Estate Sales & Investments

TAG (The Arendsen Group) Real Estate Sales & Investments is a full service, one-stop, turnkey, family owned and operated real estate brokerage, General Contractor, Manufactured Home Contractor, Developer, Investor, Property Manager, Interior Design, Engineering, architectural, Landscape design, Expert Witness, Consulting, Curative Title and Troubleshooting company with over 100 years of combined experience in the San Diego real estate sales, construction, design & development arena.

 

 

 

 

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Comment balloon 19 commentsJohn DL Arendsen • June 23 2016 05:41AM

Comments

John DL Arendsen I am sure your post will go viral and I sincerely doubt anything will come from this, unless a suit-hungry ADA Attorney gets involved as you stated.

Posted by Sandy Padula and Norm Padula, JD, GRI, Presence, Persistence & Perseverance (Realty National) about 2 years ago

Marriott used to be synonymous with quality.  I hope you will do an online review in YELP of your experience.  Marriott may sit up and take notice if they start getting negative reviews.  

Posted by Carol Williams, "Customized Mentoring & Marketing Services" (U.S.: I specialize in helping agents who have been in the business 2 years or less create a thriving business.) about 2 years ago

Good morning John. Sounds like just the facts! Hope someone at Marriott pays attention! Enjoy your day!

Posted by Wayne Martin, Real Estate Broker (Wayne M Martin) about 2 years ago

I'm hoping it will go viral Sandy Padula and Norm Padula, JD, GRI . Perhaps it will finally start resonating with them. They're totally oblivious to anyone not happy with their services. I rarely see a response from negative commentary about them.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

I'd like to think so Carol Williams . But they rarely if ever respond publicly to ridicule or displeasure from disgruntled guests.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Pure and simple Wayne Martin . I'm hoping so as well.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

OMG John DL Arendsen I am in a Marriott Residence Inn right now in Phoenix. All I can say is that my room (suite) is fine.

See you when we are both back in San Diego.

Bill Roberts

Posted by Bill Roberts, "Baby Boomer" Retirement Planner (Brooks and Dunphy Real Estate) about 2 years ago

Sounds good to me Bill Roberts BTW, I like Residence Inn. In some cases even more than the 5 star and up hotels and resorts. Love having the kitchen and the free breakfasts and evening snacks and beverages. Great plact when traveling with kids.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Hi John DL Arendsen .   I just don't understand how they can say that room is ADA compliant ?   They wouldn't even beable to get in their room, forget go to the bathroom.   Thank you for sharing,  take care 

Posted by KRISTIE DESAUTELS, Caron's Gateway Real Estate (Caron's Gateway Real Estate) about 2 years ago

KRISTIE DESAUTELS Thanks for your comment and for appreciating our disappointment. I see you're relatively new to AR and this wonderful family of RE Professionals from all walks and welcome.

I will be following you. If you want to really engage on this platform start following folks you really like and can learn from and continue engaging the way you are. You'll be getting acquainted quite quickly.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Seven in the morning is a tad early for housekeeping to be making their rounds. Especially to those rooms still occupied!  It kind of bursts one's bubble of vacationing in glorious places and catching up on sleep!

Posted by Myrl Jeffcoat, Greater Sacramento Real Estate Agent (GreatWest Realty) about 2 years ago

Got that right Myrl Jeffcoat But I'm still thinking they had ulterior motives and were as surprised to see as I them.

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Wow!  I'm really surprised and sorry to hear of your more recent experiences with a company I've always thought of as among the best in the hospitality industry.  Such a shame if this is what is to be expected from them going forward.

Posted by S. Leanne Paynter ☼ Broward County, FL, Davie, Plantation, Cooper City & Weston Specialist (United Realty Group, Inc.) about 2 years ago

Hi John DL Arendsen .   Thank you     I really enjoy being part of the Active Rain family,  there are a lot of great people here.   Thank you for your advice     I hope you have a great weekend,  take care 

Posted by KRISTIE DESAUTELS, Caron's Gateway Real Estate (Caron's Gateway Real Estate) about 2 years ago

Thanks and all the best KRISTIE DESAUTELS 

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

Go figure S. Leanne Paynter ☼ Broward County, FL Who wudda ever thunk?

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

I don't know that I have ever stayed in a Marriot Hotel.  I have no experience with them.

Posted by Evelyn Johnston, The People You Know, Like and Trust! (Friends & Neighbors Real Estate) about 2 years ago

Ugh! Certainly not the experience anyone expects from a hotel, especially one with reputation of the Marriot.  John DL Arendsen we all need to rant once in awhile.  Follow the suggestion to write a review on Yelp and TripAdvisor in addition to sending copy of your post to Marriot customer service department.

Posted by Mary Yonkers, Erie/PA Real Estate Instructor (Alan Kells School of Real Estate/Howard Hanna Real Estate) about 2 years ago

That may come next Mary Yonkers depending on our stay at the Copenhagen Marriott which is at this point the anthithisis of our LAX experience

Posted by John DL Arendsen, Crest Backyard Homes "ADU" dealer & Contractor (CREST BACKYARD HOMES, ON THE LEVEL GENERAL & FACTORY BUILT HOME CONTRACTOR, TAG REAL ESTATE SALES & INVESTMENTS) about 2 years ago

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