When is it time to turn off the spigot to a great long time tenant?

 

When is it time to turn off the spigot to a great long time tenant? 

 

I have a great 5 year tenant who always pays on time, is very quiet and neat and seems to be taking pretty good care of my rental from what I can see. But here's my dilemma. When she moved in we had painted the entire home inside and out, replaced the washer and dryer, dish washer and water heater before she moved in. 

Subsequently we have replaced the stove, microwave, refrigerator and garbage disposal. We've always provided her with a Gardner because everyone knows that tenants have no incentive or vested interest in taking care of a property they merely rent and that's understandable (albeit when I was a renter while attending college and working to save for my first RE investment I always did the yard maintenance because I love working in the yard).

Now she comes to me with a repair bill for an issue she had with the refrigerator that wasn't covered under warranty. So now my question is this. Is there a time after so many years of being a tenant that she step up for some of these ongoing maintenance costs on appliances that only she and her significant other use? Or is it incumbent upon me to continue stepping up.

I rented the home unfurnished but told her I would leave the appliances. But I never told her I would maintain them. Additionally, the washer and dryer was a real perk as hardly any of these rental units provide them as the community has their own pay laundry room. 

Naturally I'm prepared and eagerly willing to step up for any plumbing, electrical, water heater and even broken commodes, misc fixtures, exterior and/or structural issues. But where does a landlord draw the line? 

I'm all ears.

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John DL Arenden, Broker 

TAG Real Estate Sales & Investments

TAG (The Arendsen Group) Real Estate Sales & Investments is a full service, one-stop, turnkey, family owned and operated real estate brokerage, General Contractor, Manufactured Home Contractor, Developer, Investor, Property Manager, Interior Design, Engineering, architectural, Landscape design, Expert Witness, Consulting, Curative Title and Troubleshooting company with over 100 years of combined experience in the San Diego real estate sales, construction, design & development arena.

 

 

 

 

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Comment balloon 11 commentsJohn DL Arendsen • November 14 2016 09:27AM
When is it time to turn off the spigot to a great long time tenant?
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